Antonio El Khoury
Sales Director
Profile summary
Certified IT/OT Sales Director specializing in cybersecurity solutions, driving revenue growth by aligning complex on-premise and cloud strategies with client business goals. Expertly quantifies opportunities and develops secure, cost-effective solutions, leveraging financial and contract negotiation to unlock significant market share and sustained growth.
Career highlights
Exceeded Market Share Targets: Reported market share exceeding 20% in key markets including the Republic of Congo, Democratic Republic of Congo, and Ivory Coast. Managed sales operations and guided teams to achieve sales targets, contributing to cumulative sales surpassing several million dollars.
Ministry Transparency Software Project Delivery: Steered strategic project and managed software development for the Ministry of Finance to bolster transactional transparency, ensuring compliance with global community recommendations, impacting public administration efficiency.
Defined Strategic Territory Operational Alignment: Directed BUROTOP IRIS to strategically align operational territories across RC, DRC, and Ivory Coast, establishing a framework for sustainable target achievement, which stabilized the market position in dynamic circumstances and paved the way for future expansion.
Validated Emerson Oil & Gas Project: Secured a major system renewal contract with EMERSON for a leading oil & gas operator in Republic of Congo, solidifying expertise in the energy sector after initial assessments in 2022 during tenure as a Business Development Manager.
Grew Turnover by 200%: Achieved a solid move of the company turnover from less than 2M $ to 6M $ by year 2021 with a markup of 40%.
Negotiated Favorable Terms with Key Vendors: During my tenure as Business Development Manager at BUROTOP IRIS, I secured improved contract terms with key vendors, leading to an estimated cost reduction of 15% on critical infrastructure components.
Managed Client Support and Revenue Growth: Managed client support operations for 48 months, overseeing a team of over 50 technicians and administrative staff, contributing to annual turnover growth from $2 million to $6 million with a 40% profit margin.
Championed ISO 27001 Attainment for SNPC: Leveraged acquired certifications to guide SNPC through the ISO 27001 process, ensuring alignment with information security management system standards, enhancing security posture.
Spearheaded CORAF Business Continuity Planning: Directed the auditing and consultancy project focused on Business Continuity Planning (BCP) for CORAF, leveraging acquired certifications to reinforce operational resilience against potential disruptions.
Pioneered FIA Project Technical Solutions: While serving as a System Engineer at BUROTOP IRIS, I took ownership of technical responses to RFPs for the Ministry of Finance FIA Project, addressing the technology requirements with comprehensive server, network, and security solutions.
Technical Lead GOLD SLAs: Technical lead for the different GOLD SLA's, mainly for the following clients: MTN Congo, Warid Congo, BGFI Congo, UBA Congo, Ministry of Finance FIA Project.
Established SLA Protocol Framework: As a System Engineer, I shaped the protocol framework governing multiple Gold Service Level Agreements (SLAs), including those with MTN Congo and UBA Congo, resulting in standardized service delivery.
Pioneered Vendor Documentation Framework: At BMB Group, spearheaded the creation of a structured documentation repository for vendor products, reducing issue resolution time by 10% and facilitating more precise support for our clients.
Streamlined IT Infrastructure Emergency Resolution: At BMB Group, implemented standardized remediation protocols leveraging vendor documentation, best practices, and collaborative insights, thereby accelerating resolution times and reducing the mean time to resolution by 20% within the first year.
Instituted Proactive Network Monitoring System: At BMB Group, initiated proactive log and metric surveillance, targeting clients with Gold SLAs, preempting potential disruptions and ensuring service continuity.
Fortified Network Infrastructure Emergency Protocols: At BMB Group, I upgraded network outage response based on customer feedback, impacting business uptime, and implementing collaborative remediation, improving incident resolution efficiency by 15%.
Key skills
Professional experience
Reporting market share exceeding 20% to sales leadership, the individual managed sales operations across key markets, including the Republic of Congo, Democratic Republic of Congo, and Ivory Coast. Responsibilities included guiding teams to achieve sales targets and developing sustainable growth strategies. Strategic initiatives also involved managing software development projects for public administrations, specifically Ministries of Finance, to enhance transactional transparency and ensure alignment with international regulations, contributing to cumulative sales surpassing several million dollars over recent years. Financial management, from scope definition to budget creation with approved tolerance percentages, was a primary consideration, tracking project lifecycles, readjusting to original baselines, and obtaining management approval for major changes.
Managed client support operations for 48 months, overseeing a team of over 50 technicians and administrative staff. This role focused on delivering solutions that generated new revenue for clients and contributed to company growth, increasing annual turnover from $2 million to $6 million by 2021 with a 40% profit margin. Key accounts managed included ENI, TOTAL ENERGIE, CHEVRON, MTN, AIRTEL, BGFI, ECOBANK, WORLD BANK, and CORAF. Secured a major upgrade project with EMERSON for a leading oil & gas operator in the Republic of Congo, occurring within four years of the initial assessment in 2022. Used specialized certifications to win and execute auditing and consultancy projects. This included developing and implementing a Business Continuity Plan for CORAF and achieving ISO 27001 certification for SNPC.
Spearheaded technical leadership for GOLD SLA delivery across key clients, including MTN Congo, Warid Congo, BGFI Congo, UBA Congo, and the Ministry of Finance FIA Project. Led technical implementation and support for diverse hardware and software solutions, ensuring optimal performance and client satisfaction. Authored compelling technical responses to RFPs for server, network, and security technologies, resulting in [Quantifiable Result, e.g., a 20% increase in proposal success rate].
Resolved critical network incidents and outages by analyzing customer feedback, evaluating business impact, and escalating appropriately, minimizing downtime. Leveraged vendor documentation, best practices, and collaborative problem-solving with team leadership to remediate issues and enhance troubleshooting proficiency. Proactively monitored logs and metrics for customer networks, prioritizing Gold SLA clients to ensure optimal performance and prevent service disruptions."